Terms & Conditions

The terms and conditions detailed below apply to all bookinhgs made with Canon Cave, whether via the apartment's website or email.

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Damage and Missing Items

We reserve the right to charge your credit or debit card for any damage caused to the apartment during your stay or for any items that are missing upon your departure.
 

Check in and Check Out

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Check-in: After 16:00 
Check out: Before 10:00

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Reservations

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If an apartment has been booked in your name but you do not plan to stay, you must inform us in advance of your arrival date. This will allow us to make necessary changes and ensure a smooth check-in process.

To help prevent fraudulent transactions, bookings cannot be transferred without prior notice to the reservations team. We can only allow check-in for the guest whose name is on the original booking made online. 

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Breakfast

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Breakfast must be booked in advance. A link to the menu is available on our Eat & Drink page. 

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Hamper baskets

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Hamper basket must be booked in advance. 
The hamper may include a selection of: wine or champagne, snacks, sweets, face masks, bath bombs, chocolates, etc. 

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Cancellation Policy

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Full payment is required at the time of reservation. Once payment has been received, your booking will be confirmed by email. 

Full refund: Cancellations made within 48 hours of booking. 
50% refund: Cancellations made at least 7 days before check-in.
No refund: Cancellations made within 7 days before check-in.
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Special Requests

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While every effort will be made to accommodate special requests, we cannot guarantee that all requests can be fulfilled. 

 

Pet Policy

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With the exception of working dogs for people with disabilities, pets are not permitted in the apartment. 

 

Smoking Policy

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Please note all  areas of the apartment are non-smoking. This policy enables us to comply with legal requirements while also maintaining a comfortable environment for all guests. 

If we believe that smoking has taken place inside the apartment, a £100 smoking fine will be charged to cover the cost of deep cleaning. The guest(s) may also be asked to leave the premises. 
 

Complaints or Comments

 

Any complaint or comment regarding your stay should, in the first instance, be brought to the attention of the owner so that it can be addressed and resolved during your stay wherever possible.